Refund policy

Products provided are returnable in the unaltered state. The return should take place immediately, not later than within fourteen days. The cost of sending the item back to the Seller shall be borne by the Buyer. In case of prepayment made by the Buyer, pr-ide will return the prepaid price from the date of pre-payment.

The return of the item is only possible when the item was not used, was not destroyed in any way and does not bear any traces of assembly. The item must be returned in the same condition as purchased. pr-ide indicates the address to which the Customer should send or deliver the item.

pr-ide guarantees the reimbursement of an amount equal to the price of the item from the Order, should the above-mentioned requirements be fulfilled.

The amount will be reimbursed within 14 business days from the date of receipt of the item, by bank transfer to the account indicated by the Customer in the declaration or via paypal.

The cost of sending the item back shall be borne by the Customer.

We ship via DHL – Domestic orders will take between 3 to 5 business days for travel.
Each order will get a  tracking number. This number will be send back to you so you can have a general idea of where your package may be.

Lost, Stolen, and Undelivered Shipments
DHL failures are not our fault or a reflection of our dedication to our customers.
We strive to ship same day of purchase. We will use the addressed provided to us. Make sure that you fill in your correct address.
International orders will take 5-15 business days for delivery.
pr-ide is not responsible for customs delays, lost or stolen packages